Cancellation & Refund
Policy

1. General Refund Policy

AskHediyem provides its users with a "Software Service" (SaaS). Purchased packages (Weekly, 6-Month, Yearly) are automatically activated in the system the moment payment is completed, and performed immediately for the Buyer.

Due to the nature of these digitally, instantly delivered and instantly consumable services, as a rule, no refunds are given for purchased packages.

2. Cases Outside the Scope of the Right of Withdrawal

Pursuant to Article 15, paragraph 1, clause (ğ) of the Distance Contracts Regulation, prepared based on Turkish Consumer Protection Law No. 6502:

"The right of withdrawal cannot be exercised in contracts for services performed immediately in electronic form, or for intangible goods delivered instantly to the consumer."

Once your subscription package is approved and made available for use, the service is considered fully delivered. Therefore, the right of withdrawal or a refund request is not valid for purchased packages.

3. Subscription Cancellation and Renewal

AskHediyem packages are one-time purchases or memberships valid for a specific period. You can cancel your subscription or account at any time using your panel or through our support team.

Cancelling your subscription does not prevent you from using the system until the end of your current active period. Once your active period ends, your page is deactivated. No partial refund is given for the unused or past portion of a cancelled subscription.

4. Exceptional and Erroneous Transactions

In the event that the Buyer is overcharged as a result of a system-related duplicate charge or technical error, upon the Buyer's application, the Seller will conduct the necessary review and refund the incorrectly charged amount to the Buyer's payment card within 7 business days.